Terms And Conditions

Terms and Conditions for: The Helaina B&B

Bookings and Cancellation Policy
It is our policy to take a deposit equivalent to the total cost of the first night stay (or payment in advance for a 1 night stay). This deposit is non-refundable within 7 days prior to check-in. The balance is payable on arrival. In the event of a ‘no show’, same day cancellation or curtailment of stay the full cost of the stay will be chargeable. We recommend that guests take out holiday insurance to cover for cancellation or curtailment of stay.

We don't accept children under five years of age at Helaina B&B. Children under five are welcome at Helaina Apartments.

We don't accept pets.

The number of persons staying must not exceed the stated number booked. Children must be included in the stated number of persons booked.

Please note our rooms are located from the first to the third floor of a period property and have between one and three flights of stairs to the rooms. We don't have a lift facility due to the period nature of the property.

The Helaina Guest House VAT registration number 894 9508 59.

Please note when you book online the terms and conditions of the specific website used may be different. In all cases the terms and conditions of the booking website apply and take precedent over these terms.

ENVIRONMENTAL POLICY
We are also committed to recycling at Hotel Helaina. If you leave waste paper, glass, cans and plastic bottles, we collect and recycle, but only if you leave these items clean and in a separate refuse bag.